Services
Each one drafts, flags, and waits for your yes at first. Once it has proven itself, it can run on its own.
Sentro HQ
Every guest message lands in one inbox: your website chat, email, Facebook and Instagram DMs, and your reviews. Anything still waiting for a reply is listed, and the front desk gets a nudge each morning if something has sat too long. At one boutique resort, a 100-guest wedding enquiry sat unanswered for two weeks before this was in place.
AI drafts the reply in your voice and tracks how the guest is feeling as the conversation goes. At first, you approve every reply before it sends. Once about fifty of those replies have been approved as good, and the AI has been trained on your brand information and SOPs, it starts sending routine replies on its own, still flagging anything unusual for you.
Bookings from Agoda, Expedia, Booking.com and your own website go onto your reservations calendar by themselves, in the format your staff already use, with a reminder the day before arrival. The same dates are blocked on your website automatically, so nobody copies bookings across by hand or sells a room twice.
Receipts get logged from a photo sent on Telegram and land in a Google Sheet, ready for your accountant. Past the inbox, the dashboard refreshes every morning: what came in today, this week, and this month, who is arriving and leaving, which rooms are sitting empty, and a 30-night forecast so next month is not a guess.
- One inbox: website chat, email, Facebook and Instagram DMs, and reviews
- AI-drafted replies with guest sentiment tracked, approved by you until trained
- Unanswered guest emails surfaced, with a morning nudge to the front desk
- OTA bookings placed on your calendar and blocked on your website automatically
- Receipts logged from a photo and exported to a Google Sheet
- Bookings, revenue, occupancy, and a 30-night forecast, refreshed every morning
Sentro HQ has its own site with current plans, setup and what each plan includes.
Setup takes about a day once these are in hand. We ask for them on the first call, and walk you through each one.
Your reservations inbox
Access to the email address where Agoda, Expedia, Booking.com and website bookings arrive.
Your bookings calendar
Edit access to the Google Calendar your staff already use, so bookings land where they look.
Your website login
So booked dates can be blocked on your site automatically, and the chat concierge added.
A Telegram group
For the morning nudge to the front desk, and for sending receipt photos.
Your rooms and house rules
Room names, rates, check-in times, and the answers you give guests most often, so replies sound like you.
A Meta app
A one-time step on your own Facebook account so your Facebook and Instagram DMs can reach the inbox. We guide you through it.
StoriHQ
Upload your photos and StoriHQ catalogues every one of them. It reads what is actually in each shot, so you are not scrolling through hundreds of unlabeled files trying to remember which folder has the pool photos.
From there it writes the captions, descriptions, and posts to match. Give it a campaign idea and it drafts the copy and pulls the right photos to go with it.
Nothing publishes without you approving it first. Every draft sits and waits for a yes.
- Automatic photo cataloguing from your existing library, no manual tagging
- Captions, descriptions, and social posts written in your brand voice
- Campaign mode: describe the idea, StoriHQ drafts the copy and picks the photos
- Human approval required before anything goes out
- 25+ posts a month from one upload session
Quoted after one call, once we have seen the size of your photo library and how much you post.
Full Stack Bundle
Sentro HQ and StoriHQ plus your website, running as one system instead of three separate tools with three separate logins.
Guest comms, content, and your site pull from the same brand and the same data. Change something in one place and it shows up everywhere else.
Built for someone who wants the whole operation running on one system, not stitched together from whatever was available at the time.
More travellers ask an AI where to stay before they ever open a search engine. Your site is built so those systems can read it properly, with your rates and your location written in a form they can quote back.
- Sentro HQ and StoriHQ, fully connected
- Website setup, built to be read by AI answer engines
- One brand, one data source, across guest comms, content, and your site
- Built so AI answer engines can read your property and recommend it
- Priority support
A Sentro HQ plan, StoriHQ, and the website build, scoped together so you pay one monthly figure.
Custom AI Package
Not every property runs the same way, and resorts, hotel groups and property managers often outgrow a standard plan. The custom package starts with a paid AI audit, credited toward the build: about a week of looking at how work actually moves through your business. Who answers what, what gets copied by hand from one place to another, where things wait, and what only one person knows how to do.
You get a written report that ranks each of those by how much time it costs and how safely it can be automated, with a plain recommendation for each one. Some of it is a Sentro HQ plan. Some of it is a small custom build. Some of it should stay manual, and the report says so. You can act on it with or without us.
If you go ahead, we build the AI operating system from that plan: the automations, inboxes, and dashboards the audit called for, connected to the tools you already use, with a person approving anything that goes out until it has earned the right to run on its own.
- AI audit: a ranked map of every repeated task and what it costs you
- A written plan you can act on with or without us
- Custom automations built on the tools you already run
- Dashboards for the numbers you actually check
- Approve-first from day one, hands-off once it has earned it
- Training for your team on everything we build
It starts with a paid audit, credited toward the build. The build is quoted from the audit report, so you know the number before anything is built.
AI Systems Training
Live, hands-on sessions for you and your team on using AI day to day, not just the systems we built for you.
Before you book a call.
What does it cost?
Sentro HQ plans and prices are listed on sentrohq.tech. StoriHQ and the Full Stack Bundle are scoped per business and quoted after one call. The Custom AI Package starts with a paid audit, credited toward the build, and builds start from ₱80,000. Prices are final: Northswell AI is not VAT-registered, so nothing is added on top.
Is there a contract or a lock-in?
No. After the one-time setup fee, every Sentro HQ plan is month to month. Cancel with a month's notice and you keep your calendar, your sheets, and your inbox history. The setup fee is not refunded.
What does the monthly fee cover?
Hosting, the Claude AI usage behind the drafting, monitoring, and support. You do not need your own AI account or API key. Each client runs in its own spend-capped AI workspace, so your usage never mixes with anyone else's and there are no surprise bills.
What counts as a guest conversation, and what happens if I go over?
A conversation is one guest thread in one channel in one month, however many messages it has. Each plan includes a set number, listed on sentrohq.tech. If you go over, we tell you before anything extra is charged, and most properties simply move up a plan.
Which channels does the guest inbox cover?
Your website chat, email, Facebook and Instagram DMs, and your reviews. Every message from those places lands in the same inbox, sorted so you can see what still needs an answer. Facebook and Instagram are included on every plan. They need a one-time connection on your own Meta account, which we walk you through during setup. Reviews and guest sentiment tracking come with the larger plans.
Does anything get sent to a guest automatically?
Not at first. For roughly the first fifty replies, the AI writes the draft, flags anything it reads as urgent, and waits for you to read it, edit it if needed, and send it yourself. Once fifty of those replies have been approved as good, and the AI has been trained on your brand information and SOPs, it can start sending routine replies on its own, still flagging anything unusual for a person.
How do OTA bookings get onto my calendar?
Sentro HQ reads the booking emails from Agoda, Expedia, Booking.com and your website, and places each one on your reservations calendar in the format your staff already use, with a reminder the day before arrival. Those dates are then blocked on your website automatically, so nobody has to copy bookings across by hand.
How current are the booking and revenue numbers?
They refresh once every morning, so the figures on screen are current as of the start of the day. That covers what came in, what is booked, and who is arriving. Guest messages are separate and arrive as they are sent.
How long does setup take?
Sentro HQ takes about a day to set up once we have access to your channels and the inbox your booking emails arrive in. StoriHQ takes about a day once we have your photo library. A website takes about a week. The Custom AI Package starts with a paid audit of about a week before anything is built.
What is the Custom AI Package?
It is for resorts, hotel groups and property managers whose operations do not fit a standard Sentro HQ plan. It starts with a paid AI audit, credited toward the build: about a week spent mapping every repeated task in your business, ranked by how much time it costs and how safely it can be automated, delivered as a written plan you can act on with or without us. If you go ahead, we build an AI operating system from that plan: automations, inboxes, and dashboards on the tools you already use, with a person approving anything that goes out. Builds start from ₱80,000 and are quoted from the audit, so you know the number before we start.
Where are your clients?
Across the Philippines and Southeast Asia. The systems run online, so where your business is does not limit what we can build.
Do I have to replace my website?
No. Sentro HQ and StoriHQ run alongside whatever site you already have. The Full Stack Bundle is the option that includes building the website, for when the site itself is part of the problem.
Tell us what you're running.
One call. We'll tell you plainly whether Sentro HQ, StoriHQ, or a custom build fits, and say so if none of them do.
Book a free call→